Any issue, resolved.

Businesses and individuals the world over resolve their issues quickly and effectively with Modria, the Fairness Engine for the Internet. And so can you.

Request a demo Resolve Your Dispute

Businesses

Our proven, scalable technology and industry leading expertise:

Resolves customer disputes swiftly and fairly.
Reduces both customer support costs and legal risks.
Increases customer loyalty.

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Agencies

Our proven, scalable technology and industry leading expertise:

Delivers swift, fair outcomes for your customer disputes.
Reduces case backlogs.
Improves organizational efficiency.

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Mediators

Bring your mediation practice online
today to:

Increase revenue and cut costs.
Expand your practice.
Accept mediations globally.

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Customers and Partners

Meet Colin—He Invented This.

Colin Rule is not only the founder of Modria, but is regarded as one of the world's leading dispute resolution experts and a pioneer in the burgeoning field of online dispute resolution.

Meet the Modria Team

The small-claims court for the 21st century.

The team behind the service already helped companies like eBay and PayPal solve more than 400 million cases.

Modria will be the place consumers and businesses will go to resolve any type of dispute.

Modria's Fairness Engine: Justice On Demand.

Research shows a Fairness Engine can boost customer purchases by almost 20 percent.

About Modria

Complaints? We love them. Really.

Modria's proven, scalable resolutions platform helps get customer problems resolved swiftly, effectively and at a low cost. At the heart of the Modria solution is online dispute resolution which uses technology to help parties resolve a problem. Delight your customers and increase brand loyalty.

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Your customers deserve better. So do you.

We've seen every possible complaint and dispute imaginable. Our team pioneered the world's first online dispute resolution system over 20 years ago. 400,000,000 disputes later, we really know what we're doing. Depend on us to provide you with the solution to all your dispute problems.

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Resolve your customer complaints from anywhere.

24/7 accessibility so your customers can get quick resolution through any web connected device anytime and anywhere in the world.

Learn More About the Technology

60 million customers can't be wrong.

We created and scaled the online dispute resolution systems that eBay and PayPal use to resolve more than 60 million disputes a year. Many of the top dispute resolution firms in the world have chosen Modria as their online solution. Let us create a Modria solution that fits your needs perfectly so that you can get back to doing what you do best: growing your business.

Our Four-step Process Learn More

1

Diagnosis

2

Negotiation

3

Mediation

4

Arbitration

What People are Saying

Modria is onto something—there is a strong global need for greater efficiencies in the way we resolve disputes, and no one knows more about this space than the Modria team.

Rob Chesnut

Former SVP Trust & Safety, eBay Former Assistant US Attorney at the US Attorney's Office
There must be an efficient and effective way to resolve disputes on the internet, and in my opinion Modria is the leader in finding the best AND MOST EQUITABLE, approach.

Mitch Kapor

Partner at Kapor Capital
Looks like a dream team including many of those who have been leading the way with ODR.

Avrom Sherr

Director of the Institute of Advanced Legal Studies, University of London
Modria turns the problems of dispute resolution into an opportunity. Pretty neat trick!

Esther Dyson

EDventure Holdings
Bogus consumer reviews pose a serious challenge to the consumer review industry, and Modria’s ODR offering is an essential part of the solution.

Eric Goldman

Associate Professor, Santa Clara University School of Law Director, High Tech Law Institute